Managing Users
User Roles🔗
Within your organisation account in HSH there are two different User roles:
Organisation Access (General user):🔗
- can view quotes;
- can upload quotes;
- can upload additional documentation; and
- can submit quotes;
Organisation Admin (Administrator):🔗
- same accesss as above;
- additionally is able to do system administrative tasks, including managing users for your organisation, and updating the organisation's details.
Please note: All users can submit quotes in HSH.
Administrator Responsibilities🔗
The Administrator is responsible for managing the following for their registered organisation:
- adding or removing users;
- changing/resetting passwords; and
- editing user details.
Adding Users To Your Organisation🔗
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Go to https://health-supply-hub.msupply.org and enter in your login details.
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Click the Users button on the navigation bar to the left of your screen.
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Click the Invite User button at the top right of your screen.
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Enter in the User’s email address and select the role the User has Access or Admin.
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Once ready to invite the new user, click the OK button to send them an automatic email invitation
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This link will then take the User to a welcome page to finish setting up their account. The user will then be required to enter:
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A new log in user name;
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Their Full Name; and
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A new password.
They can then activate their account by clicking on the ‘Activate Account’ button
Managing Users – Reset Password🔗
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Click the ‘Send Password Reset’ in the Actions column on the right of the User-Accounts Table for the User for whom you wish to reset their password.
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The User should then receive an email with a personal link that will enable them to reset their password. Make sure they check their Junk Inbox as sometimes the auto-generated emails can be accidentally identified as spam.
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The user will be redirected to a set new password page – where they should enter their new password.
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If this is done successfully the following screen should appear – redirecting them to the log on page.
Managing Users – Edit User🔗
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In the User Account table, double click on the user you wish to edit.
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An ‘Edit User’ window should pop up. In this window you can edit: a. Username b. Password c. Name d. Email e. Role in your organisation – either Administrator or Access.
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When you are satisfied with the changes made, click ‘OK’
Tips🔗
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Additional users can be added to your organisation after your organisation registration is complete.
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Once registered, Administrators can login into their account and add as many additional Users to their organisations as required.
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Password and login details should not be shared across multiple Users
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Additional Users can be set up by Administrator Users, and new Users will be prompted to change password upon accessing the e-portal for the first time
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The emailed link sent to reset a User’s password will expire so ensure that the User is ready to be registered when you add them