Supplier Returns

Supplier Invoices - Returning Stock

If you have a problem with the stock supplied and need to return something, you can do this against the Supplier Invoice.

Note: to use this feature, the preference for the supplier credit module needs to be enabled for your store.

Let's go through each step…

Click on Supplier Invoices

Custom invoices button on Navigator

A list of Supplier Invoices will appear. Click on the toggle (highlighted) to select Past invoices. You can only return items against a finalised invoice.

Custom invoices button on Navigator

Click on the Supplier Invoice for the order you have received

This will open the Supplier Invoice.

If the invoice has stock which can be credited, then the button which normally allows adding of items is renamed New supplier credit and is for returning items.

Click on New supplier credit to begin

Custom invoices button on Navigator

Enter quantities to return

Enter the quantity for each item you want to return. You do not need to return all items nor the whole quantity of an item.

Select a supplier credit category using the list at the top left of the screen.

Custom invoices button on Navigator

Click Confirm when you are finished.

You can then see a new Supplier Credit in the supplier invoice list

Custom invoices button on Navigator