Managing your customers' orders
When a customer orders stock from you, they create an Internal Order in their store. This will appear as a Requisition in your store.
Viewing Customers' Requisition
To know if you have received requisitions from your customers, go to
You should see a list of all requisitions sent by your customers.
From this screen you can:
- View a list of Requisitions
- Export Requisitions to a
- The list of Requisitions is divided into 5 columns:
|Name||Name of the Customer|
|Number||Reference Number of the requisition|
|Created||Creation date of the requisition|
|Status||Current Status of the requisition|
|Comment||Comment for the requisition|
- The list can display a fixed number of requisitions per page. On the bottom left corner, you can see how many requisitions are currently displayed on your screen.
- If you have more requisitions than the current limit, you can navigate to the other pages by tapping on the page number or using the right of left arrows (bottom right corner).
- You can also select a different number of rows to show per page using the option at the bottom right of the page.
Search by comment
You can filter the list of requisitions by comment. This can be useful if you're looking for one particular requisition!
Start typing in the
Search by comment field (on the left, just above the list headers). All the requisitions which have a comment matching the entered text will appear in the list.
The list of Requisitions can be exported to a comma separated file (csv). Simply click the export button (on the right, at the top of the page)
and the file will be downloaded. The export function will download all Requisitions, not just the current page, if you have more than 20 of them. Requisitions are exported using sort order selected in the table, though of course you could easily sort the list in Excel or whatever you open the .csv file with!
Viewing a requisition
To view the detail of a particular requisition, simply click on it in the list view. You will then see the detail view of the requisition:
Clicking on an individual item in this view, will then show you details of the particular item. Here you can adjust the quantity to supply:
The requested quantity is also shown, along with the stock item details.
Another way to adjust the supply quantity, is to click the button
Supply requested at the top of the page. This will automatically set the supply quantity to be that of the quantity requested for that item. Click the button and you are asked for confirmation before the adjustment happens:
To create an outbound shipment which will supply the items requested, click on the
Create Shipment button. This will create a shipment, add all of the items which are not fully supplied, and then, open that shipment in a new tab. Before doing so, you are prompted to confirm:
After creating such a shipment, you will see the shipment number, along with a link to view it, in the
Related documents section of the additional details panel on the right of the screen.