Synchronisation is the term we use to denote the process of transferring data between your server and the central server. This page covers viewing the current status and how to manually initiate synchronisation.

Viewing the synchronisation status🔗

To view the synchronisation status, go to Sync in the lower section of the navigation panel:

sync: nav

The page shows the number of records waiting to be pushed to the central server and the time that the last sync happened.

sync: status

Manual synchronisation🔗

On this (sync) screen you are also able to initiate synchronisation immediately rather than wait for the scheduled time ( remember, the sync interval is configured in the Admin > Synchronisation section, see the Administration page for details ).

To start sync manually, simply click the Sync now! button. When you do, you'll see that the button changes to a spinner and the progress is indicated with the stepper icons which change to show which step is currently active. For example, in the image below you'll see that Pull remote is active.

sync: manual

Here is the complete process in action, with the steps slowed down. You'll notice when you try this that the sync is usually very quick, though it depends on how many items you have to sync:


If any errors are encountered during the sync progress you will see these on this screen too. Hover over the i icon to see additional details.

sync: error

Server details🔗

At the top right of the Sync page the current server URL is shown, along with a QR code. The code contains the server URL and can be used to easily configure mSupply Cold Chain when synchronising with Open mSupply. If you are having trouble scanning the code, you can click (or press, if using a tablet) the code to display a larger version.

sync: manual